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FAQ

I have reserved a car at the airport. How will I find you?

A representative of our company will expect you in the arrival’s hall at the scheduled time of your arrival, holding a board with your name on it. It would be good to keep your cell phone on.

I have reserved a car at Heraklion port. How do I find your colleague?

As long as you have provided us with your arrival information (name of the ship & time of arrival) our staff will be waiting for you at the main exit of the ship to make the delivery. In order to recognize our staff easily, he/she will have your name printed in a page.

What if my flight delays?

As long as you provide Erentals with the correct flight details, you don’t have to worry about a possible delay (happens often especially in summer). Our staff is obliged to wait until the flight lands to make the car delivery. At any case E-rentals is already aware of flight delays and the exact landing time and that’s why we are always on time.

In Rental Terms you say that insurance does not cover violations of the Traffic Code. What do you mean by that?

All companies’ vehicles are provided to renters with a full insurance package. However you must know that there is no insurance company around the globe that covers serious cases of traffic code violations such as driving drunk or under drugs, and violation of red traffic light. In that case renter is fully responsible for the rental cars damage and all others involved, if any. If an accident is not the result of the previous, renter is fully covered and he has no financial obligation to the company.

What documents do I need for my rental?

Typically these will be your passport or ID and the driver’s licenses of all drivers to be mentioned on the car rental agreement.

What about the fuel?

There are plenty of fuel stations on Crete Island. The Renter is obliged to return the vehicle with the same amount of fuel as it had when collected. In the case of returning the vehicle with less fuel, the renter will be charged with the fuel difference.

In Rental Terms you say that insurance does not cover tires, windscreens and parts underneath. What do you mean by that?

As far as it concerns glasses and windscreens is more than logical to have broken glasses in a car crash. What is not logical is the fact that somebody broke the cars glasses in order to steal a camera, a laptop or anything else that renter had left inside. In that case renter is responsible for the whole amount of the damage. Due to our experience: Nobody will cause a damage at your car when it is empty.
If renter has a flat tire and he drives the car, the tire is destroyed completely and cannot be repaired. As a result E-rentals must charge the renter with its cost. All the cars are having spare tires so you can replace the broken one.
All E-rentals vehicles are purposed to move on asphalt. That means you cannot rent a car from us to move off road for example going or safari or drive on the beach. If that happens and the car is damaged underneath, the renter is responsible for the cost of the damage.

Is it possible for a senior driver (over 65) to rent a car?

Of course car rentals for persons over 65 years old are possible as long as their driver’s license is valid and renewed within the past year. That means of course that no malfunction is occurred to the driver during that time or any other health problem that makes him incapable of driving.

I got a ticket from police. What shall I do?

As mentioned in Rental Terms all traffic fines resulting from violation of the Greek traffic law are for renter’s account. So if renter gets for example a parking ticket he must take care of its payment and also copy the receipt for the rental company. What you must know is that in Greece all traffic fines are reduced in half as long as they are paid within 10 days. Payment can take place at every post office. In case renter departs without having paid the fine E-rentals is obliged to provide the authorities with all the information required so as to charge renter with the fine at his home country.

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